Why can't my account managers do anything?

BLDSWISH
Newbie

why did Verizon decide to make it more difficult for account managers to pay their portion of the bill? I live in the middle of nowhere for the summer, with little/no cell signal through most of the week and am unable to receive/accept notifications that are sent every time my account managers try to pay their part of the bill or upgrade their phones...they pretty much can't do anything an account manager is supposed to be able to do without my okaying it. 

0 Likes
1 Reply
vzw_customer_support
Customer Service Rep

 

I'm sorry to hear your account managers are telling you they cant pay a bill. What error are they seeing? You can pay a bill online at www.verizonwireless.com/paymybill using the app or by dialing #PMT

 

What error are they seeing when upgrading? Do you see them listed online when you log in as Account Manager?-Joe