Wrong name displayed on outbound calls
RN05
Enthusiast - Level 1

When I call someone  the name displayed is my divorce name.  

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6 Replies
vzw_customer_support
Customer Service Rep

I know I would want to get my name updated to appear on my caller ID correctly as well RN05. The great news is that you can manage how your name appears on caller ID with Share Name ID. Learn more here: https://www.verizon.com/support/share-name-id-faqs/

-Joseph

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jav6
Champion - Level 3

@vzw_customer_support wrote:

I know I would want to get my name updated to appear on my caller ID correctly as well RN05. The great news is that you can manage how your name appears on caller ID with Share Name ID. Learn more here: https://www.verizon.com/support/share-name-id-faqs/

-Joseph


"*Only calls to Verizon Call Filter Plus and landline Caller ID customers will see this name"

...Just another VZW customer...trying to offer some assistance...
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jav6
Champion - Level 3

@RN05 wrote:

When I call someone  the name displayed is my divorce name.  


Are you sure those people receiving your calls don't have your name wrong in their contact list and haven't updated it?  Is it everybody you call that is saying your name is displayed wrong?  Exactly how are those receiving your calls and reporting the wrong name seeing the name displayed, e.g. on what device?  What kind of mobile phone do you have?

...Just another VZW customer...trying to offer some assistance...
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RN05
Enthusiast - Level 1
No these people don't even know my divorced name.  I think they are on T-Mobile.   I have an I phone 15. 
The only thing I was thinking was that 15 years ago my number was with T-Mobile and switched to ATT,  but kept my number and it also had my correct name on bill.    Now I am with Verizon and the account is in my correct name but showing up divorced name if I'm not in contacts. 
Thank you
jav6
Champion - Level 3

@RN05 wrote:
No these people don't even know my divorced name.  I think they are on T-Mobile.   I have an I phone 15. 
The only thing I was thinking was that 15 years ago my number was with T-Mobile and switched to ATT,  but kept my number and it also had my correct name on bill.    Now I am with Verizon and the account is in my correct name but showing up divorced name if I'm not in contacts. 
Thank you

Good info.  The plot thickens.  Good luck!

...Just another VZW customer...trying to offer some assistance...
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vzw_customer_support
Customer Service Rep

Hello, RN05, we know it's important for the correct name to show for your outbound calls. To confirm, have you been able to update your name using Share Name ID?

-Lauren

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