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chat transcript

riri11
Enthusiast - Level 1
โ€Ž10-26-2023 05:48 PM

Hi, Is there a way to be able to retreive the chat transcript?

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vzw_customer_support
Customer Service Rep
โ€Ž10-29-2023 05:14 AM

Good morning. There is no way to retrieve a chat transcript once the chat has been closed.

~Jesse

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MsLW1985
Enthusiast - Level 2
โ€Ž10-31-2023 08:57 AM

There is no way, and that is by design. Company does not want consumers to be able to hold them to the word of the various reps we all deal with. My advice, screenshot as you go, and start a folder of images and those can be uploaded and meta data confirmed and verified  which can be used in formal future FCC and legal complaints if needed.

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