customer complaint

[Sharkins]

I want to file a customer complaint.  Is this where I need to submit?

[#2]

No.

This is the (removed) and moan department for other customers like yourself.

Feel free to come back and join us....

start here....

https://support.verizonwireless.com/support/topics.html

Comment edited as required by the Terms of Service.

Message was edited by: Admin Moderator

[funflake6]

IM WONDERING THE SAME THING

[boxermansr]

Best bet, unfortunately, is to call customer care, as this is more of a peer-to-peer forum. In some instances Verizon will chime in, but don't expect any real results. You can also take a shot in the dark, and try to contact one of the folks at this link -> https://www.verizonwireless.com/aboutus/leadership/executive.html (some of them have a link to "contact"), and maybe you'll get some results. Ultimately, I suppose it has to do with what your complaint is, since you were not specific.

[vzw_customer_support · Accepted solution]

Sharkins,

We welcome feedback and will be more than happy to assist you. Please follow me and then direct message me so I can submit any feedback you have for us. You can also contact Customer Service at 800-922-0204 and they can submit feedback for you as well. We look forward in hearing from you soon.

KarenC_VZW
Follow us on Twitter @VZWSupport.

[twg0]

I want to complain about auto update which flattened my Android  phone battery overnight; storm took out power at house; had to snowshoe a mile to neighbor to use landline. Verizon's presumption (ask me next time dammit) made me angry and could be dangerous. Chat room guy tried to blame it on LG: horse feathers.

[vzw_customer_support]

I'm sorry your phone had issues after its update twg0. I know its frustrating to be in the midst of bad weather with no communication. Did your phone start back up? Are you able to use your phone currently or are you still having issues? What phone do you have?


KinquanaH_VZW
Follow us on Twitter @vzwsupport

[kh-gary]

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!