Cannot seem to log into the disconnected account login. Spent 45 mins with customer support and they dont know anything about it. I put the correct info in and says it doesnt match....
I'm encountering the same issue. Cannot login to my account. Sorry, we are not able to process your request. Please try again. Frustrating!
Hello, we want to make sure we help you properly with your account access. We have sent you a private note to assist you better.
~Pam
There was a change to the URL for the disconnected account login recently, but I'm unsure of which is the "old" one and which is the "new" one. Neither one works?
If you are wanting to view your last bill(s), those have to generate first, and then will be sent to you via snail mail. Appears to take 2 billing cycles before everything completely clears from the system, if you had more than just a service disconnection. I.e. if you have outstanding balances on devices or something else, that will come out in a bill approximately 2 months after you've disconnected service. You can also check the one-time bill pay site periodically for any updates:
https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/
Appreciate the response, however, I don't see how this is relevant to the issue of not being able to login to Verizon. Long time customer here. I usually log in once/month to get a copy of my bill to submit for employer reimbursement.
Apologies. I guess this addresses the OPs issue. Maybe it was my comment that wasn't relevant. LOL!
@bslags62 , I'm guessing you have an active account with Verizon, but can't login? Not sure what's going on there, but if you've been locked out for too many unsuccessful login attempts, you have to wait 24 hours before it will let you login again. Or there's an IT issue somewhere...another forum I participate in was getting hit with DDOS attacks last week which was making it hard for anyone to sign in as an example.
If you need a screenshot or a download of your bill and you can't access live chat either, the only thing I can think of for now is to go to a corporate Verizon store and see if one of the employees is able to access your account. Your phone will get a text saying they want to access your account which you have to approve, but if they can get it to show up on a computer or tablet there?
Mine is a little more complex. I ported my primary acct number over and want to cancel one that was on the account. I added that device to its own acct but it says it doesnt ahve account manager permissions cause it was linked to the deactivated primary device.
I also want to see some old bills to see if they were overcharging me before I ported over and when it started.
@mdittbrenner wrote:I also want to see some old bills to see if they were overcharging me before I ported over and when it started.
I've heard you can login to the disconnected account login URL for up to 30 days after porting out. If it's been longer than that, the only thing I could think of is if someone at Verizon can get you bill reprints of previous bills. Want to say that information is kept in your account for 12 or 18 months.
Being able to log in to your My Verizon account is crucial. We want to ensure that this log in issue is resolved for you ASAP. A private message is being sent to assist you further.
-Sean
@mdittbrenner wrote:Mine is a little more complex. I ported my primary acct number over and want to cancel one that was on the account. I added that device to its own acct but it says it doesn't ve account manager permissions cause it was linked to the deactivated primary device.
Thanks for the input. I'm assuming the group account is a postpaid one, as the details which follow are for postpaid lines. If it is a prepaid group account, scroll to the last paragraph at the bottom...sorry for the long post.
If an Account Owner wants to port out their line but leave others in a group account with Verizon, a Transfer of Service to another person needs to be done so the other person becomes the new Account Owner. Not sure what's going on if the other person doesn't have the ownership rights to disconnect service or otherwise make changes, if they now own the account?
The disconnect service page is here:
If the group account is still linked to you, but your owner line is gone, I think you will have to provide your account PIN to the other person "running" the rest of the group account and then they can have Verizon remove the line you no longer want. I would also try to get the group account officially transferred to the other person, if the system isn't showing them as Account Owner:
https://www.verizon.com/support/transfer-service/overview/
If the group account was a prepaid one, if you want to let a line go, you just don't renew the service plan when it expires. Prepaid lines can't be transferred to someone else; if you want someone else to handle billing on prepaid lines, you'd still have to let the plan expire and then someone else can pick up the billing later (but they'd have to ask for the phone number back since the service will automatically disconnect).
All of our customers' concerns are relevant to us, to make sure you get the support you need, can you confirm. Are you experiencing issues accessing your account online?
~Pam
We can gladly clarify, in order to assist you better we need to gather more information that it is sensitive.
The account security and privacy is extremely important and it is the reason we asked you to reply to our private note.
~Pam
mdittbrenner, we're here for you and we'd love to provide you with support with your account. Let me send you a private message to ensure your account information remains protected.
-Art
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