i am looking for an email address to complain about customer service
Hello, smk4232. Help is here. My apologies to hear of any less than stellar experience you had with us but rest assured, we want to do all that we can to help. Please tell me more about what's happened to make you feel this way?
-Natasha
i believe that i have replied to this, if you do not get it let me know
I have been going round and round with Verizon and everyone has told me something different and changes were made to the plan that were not in my best interest and it has been very frustrating because everyone has promised me the moon and no one has delivered. my plan went to having 3 lines to 2 lines but after talking to someone i only have 1 line and a home line which is different, just depends on who i talked to. anyway i was calling on trying to get the best plan for my daughter and asked about discounts and they asked if she was in health care, she is, so she applied for the nurses discount ang got it, we were told it would be $25 but it ended up being only $10 because we only have 1 line. and you can only have one discount so i lost my loyalty discount and can not get it back because of it. fourteen plus years with verizon, never a late payment and this is how i was treated. she is on a plan that is way to expensive and everyone has told us something different and no one has helped. Just feel very taken advantage of and we are looking into switching carriers or just moving her to a tracfone because of how bad everything went down. all in for the money grab but not custom service, ready to walk away . it is a much longer story and this is the condensed form of a very frustrated customer.
I'm very sorry to hear you lost a discount. I appreciate your years of loyal service smk4232. I hope you change your mind and choose to stay with us. -Joe
that is all the help you can give me, wow. still looking for an email address for verizon
Thank you smk4232 for reaching out again. No need for an email address when we are the experts here that can provide you with accurate information for you and your daughter. Give us the opportunity to review the account for eligible discounts, promotions, and the plan that meets your needs and budget. Please respond to the following private message to begin a full account review with your help.
-Deb
ok that would be great if you can help, the best solution might be to switching to the prepaid, but let me know what you can do
Start a new topic or ask questions in the open forum.
