no call logs or message logs available

[morning_glory]

I am unable to access my call or message logs for the current billing cycle.  The logs were there 2 days ago, but now I get the message "no call (or message) logs available for this line."  All lines on the account have the same issue. I have seen the this issue posted months and over a year ago on this forum.  So, this seems to be an ongoing issue.  The answers posted here by Verizon in the past never seem to address the problem.  What is going on?  Is anyone else experiencing this?  And have you found a solution, or do I just wait to see if this resolves?

[Jjgebs20]

I am also having this issue. 

[vzw_customer_support]

Hello. We'd like to help with your messaging logs issue. Please tell us, are you accessing the logs from the account owner profile at My Verizon or from the account manager/authorized user profile? 

~Maria

[LoLo9]

Same here and it’s annoying. 

[vzw_customer_support]

Hey there, LoLo9, we know it's important to be able to review your usage history. So we can better asist, we will be reaching out via Private Message.

-Lauren

[Shudsbenz]

its been going on for a while for me . Sometimes I can see it but most of the time I can't 

[vzw_customer_support]

Are you using your mobile or a PC to review your call logs? 

~Maria

[TS7631]

Same and beyond frustrated.  Could see it two days ago and now I no longer have call or message logs, only data.  I'm getting no where with Verizon and they act like I'm the only one with this issue because they can see it on their end.  They also keep directing me to the past detail on the billing statement and I want current cycle.  I'm doing the same thing I have done for years and I have changed nothing.  Verizon needs to do better!

[morning_glory]

I agree.  Verizon needs to do better.  This seems to be a repeating issue because I have seen posts from months ago and over a year ago about this same issue.  They MUST know they have a bug, and they NEED to fix it.

[cattec2004]

i have same issue no call logs for either line,  was there like 3 days ago but nothing now.

[Ruby22]

same issue here , no call logs for about 3 days now 

[vzw_customer_support]

We are here to help.  Please tell us, is your device up to date? Is your device connected to Wi-Fi? 

~Geo

[Dan_VZ]

Hi @Ruby22 ,

This defect is now resolved.  Can you confirm that you are now able to see your call and message logs?

Thank you,

Dan_VZ

[Hyalorbilia]

The defect is not resolved, same problem for months. I am account owner logging in to website on PC and mobile devices. Why does tech support alway ask if we are using the app? The message and call logs are not available on the app.

[Asormsby]

It's not resolved. It is sporadic. Works occasionally. Seems to not work around the time the monthly bill is generated.

[morning_glory]

Yes, agree.  Around the monthly bill usage details disappear.  Seems to be an ongoing issue.  Verizon can't you do better with this known issue.

[Dkessel]

Same here and it’s a recurring issue. If they can’t do better I’ll eventually switch carriers.

[vzw_customer_support]

It is always good to monitor your usage. At the moment, there is a known issue with viewing your usage online. Our team is aware of the problem, and working on getting it resolved as soon as possible, but do not have an ETR at the moment.

~Freddy

[Dan_VZ]

Hi @Dkessel ,

This defect is now resolved.  Can you confirm that you are now able to see your call and message logs?

Thank you,

Dan_VZ

[vzw_customer_support]

@morning_glory  wrote: I am unable to access my call or message logs for the current billing cycle.  The logs were there 2 days ago, but now I get the message "no call (or message) logs available for this line."  All lines on the account have the same issue. I have seen the this issue posted months and over a year ago on this forum.  So, this seems to be an ongoing issue.  The answers posted here by Verizon in the past never seem to address the problem.  What is going on?  Is anyone else experiencing this?  And have you found a solution, or do I just wait to see if this resolves?

I'm sorry that there's been a trouble with viewing your usage their in My Verizon. I've sent a Private Message with some details on the situation. 

-John

[BLACKEY2]

I’m having the same issue. I always view them on the mobile app and they stopped showing up yesterday. I’m on WiFi. What is the issue? I need it resolved.