no call logs or message logs available

morning_glory
Enthusiast - Level 2

I am unable to access my call or message logs for the current billing cycle.  The logs were there 2 days ago, but now I get the message "no call (or message) logs available for this line."  All lines on the account have the same issue. I have seen the this issue posted months and over a year ago on this forum.  So, this seems to be an ongoing issue.  The answers posted here by Verizon in the past never seem to address the problem.  What is going on?  Is anyone else experiencing this?  And have you found a solution, or do I just wait to see if this resolves?

1 Solution
Nilsa_VZ
Community Manager
Community Manager

We’ve identified an issue where customers are unable to view their usage details through My Verizon. Our teams are aware of this issue and are working to resolve it as quickly as possible. 

In the meantime, customers may have the ability to track data usage on their devices. 

Google: Settings>>Network & Internet>>SIMs>>App data usage

Samsung: Settings>>Connections>>Data Usage>>Mobile data usage 

Apple: Settings>>Cellular>>Scroll down to Apps and view usage by App.

Please note that the data usage you see on your device might not align with your billing cycle. However, you can reset your usage statistics now to start tracking from this point on.

Call history for each mobile line on the account will also be printed on the monthly billing statement. 

We apologize for the inconvenience, and sincerely appreciate your understanding.



Community Manager
Community Manager II

View solution in original post

130 Replies
Jjgebs20
Enthusiast - Level 1

I am also having this issue. 

vzw_customer_support
Customer Service Rep

Hello. We'd like to help with your messaging logs issue. Please tell us, are you accessing the logs from the account owner profile at My Verizon or from the account manager/authorized user profile? 

~Maria

LoLo9
Enthusiast - Level 1

Same here and it’s annoying. 

vzw_customer_support
Customer Service Rep

Hey there, LoLo9, we know it's important to be able to review your usage history. So we can better asist, we will be reaching out via Private Message.

-Lauren

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Shudsbenz
Enthusiast - Level 1

its been going on for a while for me . Sometimes I can see it but most of the time I can't 

vzw_customer_support
Customer Service Rep

Are you using your mobile or a PC to review your call logs? 

~Maria

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TS7631
Enthusiast - Level 2

Same and beyond frustrated.  Could see it two days ago and now I no longer have call or message logs, only data.  I'm getting no where with Verizon and they act like I'm the only one with this issue because they can see it on their end.  They also keep directing me to the past detail on the billing statement and I want current cycle.  I'm doing the same thing I have done for years and I have changed nothing.  Verizon needs to do better!

 

morning_glory
Enthusiast - Level 2

I agree.  Verizon needs to do better.  This seems to be a repeating issue because I have seen posts from months ago and over a year ago about this same issue.  They MUST know they have a bug, and they NEED to fix it.

cattec2004
Enthusiast - Level 1

i have same issue no call logs for either line,  was there like 3 days ago but nothing now.

Ruby22
Enthusiast - Level 2

same issue here , no call logs for about 3 days now 

vzw_customer_support
Customer Service Rep

We are here to help.  Please tell us, is your device up to date? Is your device connected to Wi-Fi? 

~Geo

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Dan_VZ
Community Manager
Community Manager

Hi @Ruby22 ,

This defect is now resolved.  Can you confirm that you are now able to see your call and message logs?

Thank you,

Dan_VZ

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Hyalorbilia
Enthusiast - Level 3

The defect is not resolved, same problem for months. I am account owner logging in to website on PC and mobile devices. Why does tech support alway ask if we are using the app? The message and call logs are not available on the app.

Asormsby
Enthusiast - Level 2

It's not resolved. It is sporadic. Works occasionally. Seems to not work around the time the monthly bill is generated.

morning_glory
Enthusiast - Level 2

Yes, agree.  Around the monthly bill usage details disappear.  Seems to be an ongoing issue.  Verizon can't you do better with this known issue.

 

Dkessel
Enthusiast - Level 1

Same here and it’s a recurring issue. If they can’t do better I’ll eventually switch carriers.

vzw_customer_support
Customer Service Rep

It is always good to monitor your usage. At the moment, there is a known issue with viewing your usage online. Our team is aware of the problem, and working on getting it resolved as soon as possible, but do not have an ETR at the moment.

~Freddy

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Dan_VZ
Community Manager
Community Manager

Hi @Dkessel ,

This defect is now resolved.  Can you confirm that you are now able to see your call and message logs?

Thank you,

Dan_VZ

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vzw_customer_support
Customer Service Rep
@morning_glory  wrote: I am unable to access my call or message logs for the current billing cycle.  The logs were there 2 days ago, but now I get the message "no call (or message) logs available for this line."  All lines on the account have the same issue. I have seen the this issue posted months and over a year ago on this forum.  So, this seems to be an ongoing issue.  The answers posted here by Verizon in the past never seem to address the problem.  What is going on?  Is anyone else experiencing this?  And have you found a solution, or do I just wait to see if this resolves?

I'm sorry that there's been a trouble with viewing your usage their in My Verizon. I've sent a Private Message with some details on the situation. 

-John

BLACKEY2
Enthusiast - Level 1

I’m having the same issue. I always view them on the mobile app and they stopped showing up yesterday. I’m on WiFi. What is the issue? I need it resolved.