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no call logs or message logs available

Cessabess112098
Enthusiast - Level 1
‎11-03-2024 04:07 PM

It’s not the end of billing cycle it’s the beginning and all my lines say no log, very frustrating

2 people had this problem.
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Rivermarsh
Newbie
‎11-03-2024 04:29 PM

Same for me. It’s ridiculous 

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vzw_customer_support
Community Manager
Community Manager
In response to Rivermarsh
‎11-05-2024 04:40 PM

Hello Rivermarsh. Looking at our business system alerts, we do see that the missing usage details are now part of an alert that our IT team is working on. Based on the latest information they shared, they advised that an issue has been identified which is causing customers to be unable to view their usage details online. They also shared that we're unable to view the error on this end, since our system does display the usage. Please rest assured that our IT team is aware that this is part of a larger, widespread issue since it's now officially listed as an alert.

~Ivone

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Cassius08
Enthusiast - Level 1
‎11-03-2024 05:20 PM

I am having the same problem. I was on a chat with the technician for over an hour. I was told they could see it on their end but I couldn’t on my end. It kept saying No call log available for this line. No resolution except telling me that they sent my account to higher up technical support. What does that even mean ?!    Maybe a glitch if there is quite a few people with the same issue. 

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purrfect1969
Newbie
‎11-04-2024 11:07 AM

I am having the same issue. Has anyone found a solution? 

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Cessabess112098
Enthusiast - Level 1
In response to purrfect1969
‎11-04-2024 07:02 PM

No  I have not snd I’m pretty angry 😡

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vzw_customer_support
Community Manager
Community Manager
In response to Cessabess112098
‎11-07-2024 05:24 AM

We are terribly sorry to see you in this dilemma. You have the right to feel frustrated, especially after everything you have been through. Keep in mind Verizon knows how vital it is to stay on top of your usage. There is a known alert with viewing your usage online. You can have the confidence our team is aware of the problem and working on getting it resolved as soon as possible. We appreciate your patience.

~Gilbert

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vzw_customer_support
Community Manager
Community Manager
In response to purrfect1969
‎11-06-2024 11:10 AM

Verizon understands how important it is to stay on top of your usage. At the moment, we do have a known issue with viewing your usage online. Rest assured our team is aware of the issue and working on getting it resolved as soon as possible.

~Gilbert

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