power of attorney documents
cchester
Enthusiast - Level 1

Hello, I am power of attorney for an elderly lady with dementia. She is no longer able to manage her account. I need to cancel the automatic withdrawal on her account as she needs this money for her care. How can I gain access to her account using the poa document I have?

I have been to Verizon stores and they are no help, they don't seem to have the information and they give me numbers to call that don't know either.

I am hoping to hear from others including Verizon reps who may have the answers.

Please advise, thanks

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Re: power of attorney documents
vzw_customer_support
Customer Service Rep

We certainly want to make sure that you're able to process the necessary account changes as Power of Attorney. For authorization to be granted, documentation will first need to be sent to our Correspondence Team. Please email the Durable Power of Attorney (POA) or Guardianship / Conservatorship for the Verizon Account Owner to DocumentI@hq.verizonwireless.com.

Make "POA / Conservatorship Documentation" the subject line of your email.
In the body of the email, include the following:
 
  Your name
 
  Your contact number
 
  The Verizon account number for the impacted line(s)
 
  The Account Owner's name
 
  The number of pages in the POA or Guardianship documents
 
     
 
 

Attach a PDF version of your unexpired POA or Guardianship / Conservatorship documents. Please provide every page including the cover page, seal and signatures.

 

 

If you would prefer to mail the documentation you can also mail paperwork to the following address instead.

 

Verizon Wireless
Attn: Correspondence Team
P.O. Box 408
Newark, NJ  07101-0408
Fax: 877-909-3445

 

POA reviews typically take 48 hours, after which a team member will be in contact with you to help process the necessary account changes.

 

Please let us know if this information helps.

 

 

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Re: power of attorney documents
cchester
Enthusiast - Level 1

Hello @vzw_customer_support , I don't know the account # for the lady I have poa for. Can I just use her phone #? 

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Re: power of attorney documents
kd007
Enthusiast - Level 1

I am piggy backing on this thread as I need @vzw_customer_support assistance to gain access to an ill family member's account.  I have a Durable Power of Attorney, but I do not have the account number. Can @vzw_customer_support please PM me with instructions?  This is for both Verizon Fios and Verizon Wireless

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Re: power of attorney documents
vzw_customer_support
Customer Service Rep

We are here to help with your Verizon Wireless service. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started.

~Maria