power of attorney documents

[cchester]

Hello, I am power of attorney for an elderly lady with dementia. She is no longer able to manage her account. I need to cancel the automatic withdrawal on her account as she needs this money for her care. How can I gain access to her account using the poa document I have?

I have been to Verizon stores and they are no help, they don't seem to have the information and they give me numbers to call that don't know either.

I am hoping to hear from others including Verizon reps who may have the answers.

Please advise, thanks

[vzw_customer_support]

We certainly want to make sure that you're able to process the necessary account changes as Power of Attorney. For authorization to be granted, documentation will first need to be sent to our Correspondence Team. Please email the Durable Power of Attorney (POA) or Guardianship / Conservatorship for the Verizon Account Owner to DocumentI@hq.verizonwireless.com.

Make "POA / Conservatorship Documentation" the subject line of your email.

In the body of the email, include the following:

• Your name     • Your contact number     • The Verizon account number for the impacted line(s)     • The Account Owner's name     • The number of pages in the POA or Guardianship documents

Attach a PDF version of your unexpired POA or Guardianship / Conservatorship documents. Please provide every page including the cover page, seal and signatures. If you would prefer to mail the documentation you can also mail paperwork to the following address instead. Verizon Wireless Attn: Correspondence Team P.O. Box 408 Newark, NJ  07101-0408 Fax: 877-909-3445 POA reviews typically take 48 hours, after which a team member will be in contact with you to help process the necessary account changes. Please let us know if this information helps.

[cchester]

Hello @vzw_customer_support , I don't know the account # for the lady I have poa for. Can I just use her phone #? 

[kd007]

I am piggy backing on this thread as I need @vzw_customer_support assistance to gain access to an ill family member's account.  I have a Durable Power of Attorney, but I do not have the account number. Can @vzw_customer_support please PM me with instructions?  This is for both Verizon Fios and Verizon Wireless

[vzw_customer_support]

We are here to help with your Verizon Wireless service. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started.

~Maria

[Nessacuddles1436]

I need to have access to an account of a family member whom I have durable power of attorney. I've called Verizon and they have provided all the email addresses listed, but each of them bounced back as undeliverable.  

Can someone please provide some contact information or the process to be granted access to a Verizon Wireless account? 

Thank you so much, 

Vanessa

[vzw_customer_support]

We're sorry to hear that you're having problems sending the documents. Have you been able to try the fax and mail in options provided as well in this thread?

~Jesse

[kissmybiscuits]

I believe my account was acccesed by somebody who manufactured a POA without my knowledge or consent.  Who is the best contact to see if you have a POA on file for me ?

[vzw_customer_support]

The security of your account is always important. In this case, we recommend contacting our Fraud Team as soon as possible. You can contact them at:

888-483-7200

Hours of Operation
Sun-Sat8:00AM - 12:00AM ET ~Freddy