promo (Visa card/addition of phone)
JTLaw29
Enthusiast - Level 1

In April of 2023 I transferred 4 lines and added two apple watches....I was told we would receive 4 $200 Visa cards once we hit out mark. I asked about a promo needed and was told I didn't needed anything. Then when I reached back out multiple times say answer. Then one day told I needed a promo. Was given it and it didn't work (out of time) and I asked they sent in a request. Then denied the request due to a different promotion which we were given and then explained it was basically the same or similar and was just as good. I was like this is not what I was promised we were given that and were supposed to get the card as a promotion for switching. We are out $800 and transferred online to get the credit......still no fix and went to a cooperate store and told that they "couldn't" help me. My family is livid and when our their lines are paid, they are leaving and we are considering it. We have been with Verizon for years we will likely be transferring out to a different company. I hope Verizon knows $800 must have been worth the 460 we pay monthly to them for service. (we've paid for 15 year as customers). Hoping someone can make it right but losing hope. Today we added another line transfer (new line to version) was quoted. Took screen shots of our conversations and was quoted incorrectly after asking for clarification multiple times given a quote and paid taxes for new phone and then get transferred and told that was incorrect an they couldn't guarantee the promo I thought I was getting because I didn't do it alone but used an agent.....I have to send an promo correction that may or may not be allowed even though it was misinformation. I am so disappointed. Our bill is now $30 more than we anticipated.....lovely. MY options were cancel and wait 7-10n days for money to hit my bank and re do the order differently even though I went through online chat to get the best deal and promo to find out I was mislead in that chat even with asking for clarification.....I am beyond disappointed and don't know why I keep trying and trusting Verizon.... to make it a little better I was offered 2.00 loyalty credit (10$) for 12 months (on a different note...the woman I dealt with who explained I was misinformed was super kind but wasn't able to do much she said other than a loyalty credit of $10 for the account for 12 months...no shade at her she was kind and was just not able to help)She said she documented everything and hopefully they will do the promo fix but couldn't promise..............Come on Verizon give me my $800 in visa card I was owe almost 9 months ago and make my promo right on my new phone line (that I ordered 3 hours ago)....about to talk to the attorney general! 

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Re: promo (Visa card/addition of phone)
vzw_customer_support
Customer Service Rep

Hello, JTLaw29. Help is here as we would never want to see you leave us. Promotions are a great way to save money and get a great deal. Please tell me more. What this a switcher program? 

-Natasha

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Re: promo (Visa card/addition of phone)
aew1976
Newbie

just want to know if you got help we were supposed to get 600 in visa gift cards and wad told the same run around and said we were switched to another promo to get gift cards that now are only allowed to be used for verizon at verizon havent got  them yet our bill is 60 bucks more than they said. if they record the calls how can they not be held to what they tell you it is crazy so just wondering since i seen they posted to your question that they would help

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Re: promo (Visa card/addition of phone)
vzw_customer_support
Customer Service Rep
@aew1976  wrote: just want to know if you got help we were supposed to get 600 in visa gift cards and wad told the same run around and said we were switched to anoth er promo to get gift cards that now are only allowed to be used for verizon at verizon havent got  them yet our bill is 60 bucks more than they said and have been lied to on every phone call we have made verizon is the worst company and if they record the calls how can they not be held to what they tell you it is crazy so just wondering since i seen they posted to your question that they would help

Making sure you receive accurate information anytime you contact us is imperative, and its something I would expect myself if I was reaching out for help. I want to be totally transparent with you that we haven't had a prepaid Visa/Mastercard rebate promotion for some time, but we have had Verizon Gift Cards as part of a switcher rebate. We can certainly help look into the rebate situation as well as the billing concern as well. Please be on the lookout for a private message from us.

-Joseph

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Re: promo (Visa card/addition of phone)
JTLaw29
Enthusiast - Level 1

It was a promo for switching lines over and getting new phones. We did both and got apple watches in Back in April of 2023 and I have been fighting to get our cards since then. Anyway we can get this resolved. 

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Re: promo (Visa card/addition of phone)
vzw_customer_support
Customer Service Rep
@JTLaw29  wrote: It was a promo for switching lines over and getting new phones. We did both and got apple watches in Back in April of 2023 and I have been fighting to get our cards since then. Anyway we can get this resolved. 

JTLaw29, we understand the importance of getting any eligible offers that your account qualified for and we will be glad to take a closer look. Be on the lookout for a Private Message from us so that we can review your account specific details more closely.

-Andi

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Re: promo (Visa card/addition of phone)
JTLaw29
Enthusiast - Level 1

So they did reach out but did what they did last time which was denied and I will update if it is approved and it is made correct. We will see how it goes but I am not holding my breath. 

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