refund for phone that didnt work

[Anonymous]

I switched to Verizon on June 5th 2024. I got a new phone through them at the Walmart service center. 

  I was told there was a senior discount plan but had to call customer service in an hour to set it up and switch my phone number. *****.   Jim said this time it would go through and I would get my refund, but it was only 194.25 because they were charging me for a few days service after I had returned the phone.  I said I want 200.00 that is what I paid for the worthless phone and had cancelled the service before I even returned the phone.  On 12-27-24 I got a email from Verizon and they said I would not get the refund!!!!

 How can they not refund me???? I did what I was told, returned the phone like I was instructed by their technical person to the store where I bought it. I was with in the 30 day trial period!!!  And I only had the worthless phone a few days after I paid for it!!!   

Verizon I want to see an explanation for this !!!  And I can tell you I will never recommend your service to anyone!!  And a copy of this letter is going to the Better Business Bureau if this is not taken care of very soon. 

Mark

[vzw_customer_support]

Hello Pissedoff67, we're sorry to learn you're having issues with your previous Verizon account. We will be sending you a private message to further assist.

~Ivone

[Anonymous]

I have got many private messages.  And they say I need to be verified or authenticated or something.  and every time  I click on the link to do that, the link does not work, I get some kind of error. 

 I want this taken care of before I get a heart attack from dealing with all this stress for the last 7 months 

[vzw_customer_support]

We're here to help,sending you a private note.

-Cryssie

[Anonymous]

The last lady I had the chat with said she would contact me last Thursday as a follow up. And I was supposed to get my refund by last Saturday. I did not get either.

Mark

[vzw_customer_support]

Hi there unhappy200. It is important for you to get what you were promised. I will check on it for you now. I will be sending you a private message.

-Erica

[Anonymous · Accepted solution]

I finally got the refund check the other day, after fighting to get my refund for 8 months!!  

 I cashed it  yesterday.

 Thank goodness for Dee the one person that got it done and kept her word to me , after about a dozen phone calls .