store
Kiman_elo
Enthusiast - Level 1

Is it normal to go to a verizon auth. store, get a new phone and be charged $40 for there time, not tax or phone plan or new phone just 39.99 for there time

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vzw_customer_support
Customer Service Rep

Great question, no it's not normal to get charged just for being at a store. If you upgraded, or added a new line there is an activation or an upgrade fee for $35. Additionally, independently owned store locations may have their own fees that are not associated with Verizon. Can you share more about the charge your received?

-Andi

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