switch back

[eastxeast]

We recently switched back to Verizon, remembering the great signal just about everywhere and the outstanding customer service from a few years back. 

Well, if we could easily pull the plug on that switch we would.

Where do I begin:

• Devices not activated correctly and 36 hours of phone, chat and emails with inept support reps on why it wasn't working didn't fix anything.
• One Reps fix for everything was a hard reset, no sir were not doing that. It didn't work on device A, its not going to work on devices B and C.  He went off the rails; when i asked for a supervisor, he disappeared, said he didn't have one.
• At one point his solution was to sell me a second line, since my phones where dual sim capable! 
• I did eventually get to a competent rep, that had me fixed, with not reset in just a few min. 
• It has not gotten any better since.
• I ordered a new phone for my last line, order went through, and my card charged $1000+. Store canceled teh order and guess where the $1000 credit card charge didn't go.
• I'm not going to call about the $1000 charge, because if I'm offered home internet one more time I'm going to stroke out.

Absolutely horrendous service. But now I'm stuck, because who can afford to buy themselves out?

Sincerely..

[vzw_customer_support · Accepted solution]

We appreciate you reaching out to us on this platform, and we are concerned to hear about your recent experience switching back to Verizon. Verizon strive to provide a stellar experience for our valued customers. We'd like to review your situation in detail, and for that purpose, I will be sending you a Private Message, please reply to it, this will allow us to assist you as soon as possible.

~Maria