text logs for last billing cycle

[tommy3131]

Hi, I am trying to view the text logs on my account from the last billing cycle (sep22-oct21) I cannot see the text logs from this bill. I can see the call logs, and I can see the text logs for the previous 2 cycles but not these. says no logs available..

[vzw_customer_support · Accepted solution]

Hello, tommy3131, we know it's important to be able to review your messaging logs. So we can best assist, we will be reaching out via Private Note.

-Lauren

[WCB1963]

What’s the answer I have just noticed same issue

[vzw_customer_support]

Happy Monday! Being on top of your service is crucial, especially if you are managing your text logs. Verizon is here help.

We sent you Private Message, please review at your earliest convenience.

~Gilbert

[RAguilar1975]

I’d like the answer as well. The calls and texts are not accurate. 

[vzw_customer_support]

Oh, wow! RAguilar1975, being on top of your account is crucial, especially if you are encountering log issues. Verizon is here to help.

Let's gather more information. When did the issue start? What recent changes have you made? What exactly is inaccurate about your calls and texts logs? Aside from the logs, any other problems?

~Gilbert