The reason why I am leaving is because when you call in with problems they just have rude remarks or dismissive you . I got charged for the wrong amount and when I called and to get this fix the lady told me that since I canceled and That the money was pulled all the way it should fix it and even out but nope i wake up to my bank being -750 dollars. Then when I called today to get this fix I was told several different things and got dismissed and rude comments . And Still negative and haven't been refunded. When i call about six to five months ago because i paid a bill and it was saying that I didn't but I did. I call and the lady was super rude and felt like the lady didn't want to do her job. So I asked to talk to one of your supervisor and as i was talking to your supervisor and told him about what happen. he called me a liar and a theft and that I should stop lying. Never got my money back for that. When i got my I phone 14 pro max it was having issues with signal, It took me talking to 25 people to finally to get a person that finally help with my situation. I'm done being dismissed and being talk down to and paying for things that I shouldn't have been charged for. I love Verizon's services but I am done .
Tyettaw We're sorry to read that you feel this way. We strive to provide our customers with the best service and support and we have not met these standards with you. We will be sending you a private note. ~Peter
We are here to help with any concerns you have and we want you to have the support you need with your Verizon service. Let us know if you need assistance. ~Peter
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