2G and 3G termination of service also adversely affecting home phone service
Gingermom5
Enthusiast - Level 1

My 98year old mother has lost her home phone service in Salem, Oregon, for the past week because of a glitch in the termination of 2G/3G technology.   Even after adding a new home wireless box, I cannot get her home phone activated.  After way too much time talking to Verizon I have basically been told they are turning on the switch that was stuck incident ticket by ticket.  I entered an incident ticket three days ago and they can’t tell me when it will be taken care of.   This is really horrible service by Verizon.  

Re: 2G and 3G termination of service also adversely affecting home phone service
vzw_customer_support
Customer Service Rep

Hi there. I can understand the importance of getting your moms phone up and working properly. Are you listed as an Account Manager on her account? 

*Heather

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