I have had the most infuriating experience with Verizon in my 8 years as a customer over the past two weeks.
This began with getting a phone for my son. I requested to port a number in, but did not understand until after the fact that the account had to be active to do this. I agreed with cancelling this request to choose a different number for my son.
This was the start of all of my trouble, as this process took two days of being promised callbacks and the number I initially chose no longer being available upon my having to call back to get help.
At the end of my second conversation, I thought everything had been resolved.
Much to my surprise, when I received the bill, I found out that I was being charged for the number I was made to choose and the number I requested for the port-in that I was told was not available.
I called to get this straightened out which spurred on another set of events that have yet to be resolved.
I was told the port-in number was available and they could assign my son’s phone to it, and they did. The phone completely stopped working upon the assignment.
This led to a conversation with Tech Support (after several transfers) where we struggled with getting my son’s phone back operating and my phone being disconnected in the process.
The number is now connected to his phone, but after several power cycles and giving it overnight to right itself, he is still unable to receive calls or text from the number. He can only make outbound calls.
To add insult to injury, the store that I went to the following day (because I was exhausted of being passed around on the phone to people who had no clue how to solve the problem) had only one rep working, who was very kind, but on a Saturday, this should not be the case.
This is never the experience that we want for any of our customers. We want to make sure we are able to get this situation resolved. Could you tell us what issues you are still having?
~Freddy
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