I recently responded to an $800 upgrade offer. When I clicked through on the offer, the very next screen showed an upgrade offer of $440. I chatted with a representative that said it should be $800, then he came back to say it was actually $700. How does Verizon expect me to have faith and trust in the organization when promo offers are vague, misleading and/or false? Verizon clearly knows my device, my upgrade eligibility, and the value of my device. The offer should be straightforward and simple based on what the company knows about me. As a long term Verizon customer, you would think they would have an interest in building trust and loyalty.
KW96,
Thank you for your feedback, and we are very sorry that this resulted in confusion. We tailor what offers are promoted to you as best as possible via your account, but in truth, every offer (even your personal ones) varies depending on a number of factors. For example, you may have a device you'd like to trade that is not currently active, or you might be interested in changing your plan in a way that impacts the value of your trade.
If you ever have questions, it is best to do what you did and reach out to us for clarification because we always want to make sure you are getting the right information before committing to a purchase. You can also read all promo terms and requirements here: https://www.verizon.com/support/shopping-and-deals/ I hope this helps!
-Colin
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