ABSOLUTELY LIVID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Enthusiast - Level 1

Late last year, I switched 3 iPhones from AT&T to Verizon.  HUGE MISTAKE!!!!!!  I have had nothing but headaches since then.  

I switched all 3 lines, took advantage of the trade-in program for two iPhone 11s and the 'Bring your on Device' for my XS.  I shipped the two Apple iphone trade-ins in the box provided by Verizon.  They claim to have only received one iPhone.   I HIGHLY suggest taking a picture of the products you trade-in along with serial numbers. Therefore I am only receiving a monthly discount for the trade-in of one phone.  I SENT IN TWO IPHONES, NOT JUST ONE IN THE SAME BOX!!  I have spoken with Verizon more than 10 times trying to get this rectified.  I spoke with one agent who provided a discount for past months however I am suppose to receive a monthly discount on both phones through the contract period.  

BEWARE...In order to get an additional discount, they recommend signing up for autopay.  If you sign-up for autopay, you will want to pay attention to your bill.  My bill fluctuates monthly....WHY???  I have the unlimited plan, no extras and my bill is inconsistent.  This makes no sense.  I did not have this with AT&T.

My last attempt will include a call and letter to senior leadership to share my discontentment.  If this is not resolved in a timely manner, it is time to return to AT&T.  My time is too valuable.

Re: ABSOLUTELY LIVID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Specialist - Level 3

You're not supposed to put multiple phones in the same box.

Re: ABSOLUTELY LIVID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Customer Service Rep

It breaks our heart to see you had a bad customer service experience with your phone purchases. We want to aid you in the best way possible. We sent you a Private Note.