I purchased an Apple Watch Ultra from Verizon store and within a week I returned the device . Verizon gave a label and shipped it out. I got a message the same day from Verizon that the product is in transit.
After a month when I checked into my account, I could still see it. I called up their customer care (and 6 more times since) and asked them to remove that from my account. They have been refusing to do that and have been asking me a tracking label. I asked to find the same since they sent me a label, but they are absolutely clueless how to find. Itโs been more than a month and several tickets and still I see the device on my account, even though their reps confirmed that they can see that I have shipped, but they say they havenโt received on their.
absolute worst experience for a high value customer of several years.. appalling service!!
Hello, Sushbis. Help is here as you definitely deserve some answers regarding the device and the update to your account. I have sent you a Private Message for additional assistance.
-Natasha
Somebody reached out to me from customer service. I told them that I received a confirmation from Vz that the return is in transit . They had no clue what was the tracking ID - the label was sent my Vz - and basically couldnโt find anything. They logged off rudely by asking me to find with UPS where the package is. How am I responsible once I dropped off - for a package label that was sent by Verizon?
Very bad customer experience!!
Oh, wow! We are surprised to read about your recent experience. Our goal is to always provide top-quality service.
For more details, check out our Return Policy: https://www.verizon.com/support/return-policy/.
We sent you a Private Message, please review at your earliest convenience.
~Gilbert
We value your time and we are here for you. Please reach out for assistance. ~Geo
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