Abysmal LTE strength in Broy Hill / 22042 since June/July 2022 timeframe
Enriquez
Newbie

Since this summer cell signal strength in the Broy Hill neighborhood located in the 22042 zip code has been abysmal leading to numerous disconnects and low-quality calls or even inability to make or receive calls. I have turned on LTE over Wi-Fi which has made things at home tolerable, but I don't understand why the premier cell provider can't provide better cell service in a densely populated area like Broy Hill. I sit next to high school, behind 2 popular strip malls and just 2 miles from both Inova Hospital campus and the Mosiac district... service in the neighborhood used to be excellent but starting this summer it just went off a cliff.  I don't want to be asked to get a extender unless Verizon is willing to provide it for free... as I shouldn't have to pay for extra equipment on top of Verizon's pretty high standard fees.   

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Re: Abysmal LTE strength in Broy Hill / 22042 since June/July 2022 timeframe
vzw_customer_support
Customer Service Rep

There are a number of factors that can affect cell signal in any given location, Enriquez, even if said location had different service in the past. You mentioned several of them: Dense population (more users sharing the same tower), a school (often has "jamming equipment" running), strip malls (shoppers comparing prices online=more usage), and a hospital (staff AND patients using cell phones). We would be happy to look more closely at this and discuss any options available. We are sending a private note to get more details.

-George

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