Account Management

[Alimbrick100]

• I have been a customer with Verizon since January, 2022. In my time as a customer I have experienced the world’s worst customer service. I have contacted financial services, billing services, technical support, customer support, and customer relations. Every time I call Verizon I have to argue, and complain about the experiences of being without service, my devices not working, or poor account coding. I just spoke with customer service today and the call was disconnected by Verizon four separate times. In July, 2024 during Hurricane Beryl a Verizon representative disconnected my services while on call with Verizon. Since May, 2024 I owned a 2nd gen Apple Watch that has not worked, the watch doesn’t have internet, and I have been getting charged every month for a watch plan. Since October, 2023 every month I have to call Verizon because I only have 2 bars LTE wherever I go, the data is so low I’m unable to use 2FA login for my web profile and accounts. Before I became a customer with Verizon, I was with Visible, the customer service at Visible was nothing like Verizon and I regret being a customer with Verizon because I knew every interaction I would have with the company would be the worst. I went into a Verizon store twice since being a customer because my SMS messaging doesn’t work on my phone and my watch. Both times I went to the stores, the associates HATED providing help to me. Both times I was only there for 10 minutes having experienced the most uncomfortable interactions in the shortest periods of time. VERIZON CUSTOMER SERVICE IS THE WORST because no one knows how to resolve simple issues and they transfer you to some random office that is supposed to remedy the situation but they make it worse every time. How do I stop this poor management of my account without switching to any other carrier?!??? 

[vzw_customer_support]

Alimbrick100, we would hate to lose your preference, and are so sorry to read about your experience. We understand the need for reliable service, and want to make sure we fully resolve your billing concerns. To best assist, we'll be sending a Private message. 

~Izzy