Account Manager Cannot Manage Account

[jtbond2000]

My husband created the account owner for our family's phones because that's how the chore split worked out. He is therefore the account owner. But I need to be able to manage the account too, so he added me as an Account Manager. 

Even though my husband added me as an Account Manager, my account login says that I am only an Account Member. We tried to fix it, but his account login says that he cannot make me an Account Manager because I am already an Account Manager.  In my account  I can do nothing for our family account and can only manage my phone.

We've both tried telephone support  and have had no resolution there. Does anyone have any idea how to fix this?

Also, online reps we have spoken to suggested that Account Managers cannot do much to manage the account. Does anyone know what Account Managers can do if we get this access issue worked out.

[tikibar1]

Has he tried removing you as an Account Manager, waiting a day or two for the system to update, and then trying to add you as an Account Manager again?

Account roles 

[jtbond2000]

Yes, we tried that. But it  had the effect of deregistering my phone number altogether, and I could not access even my own account or reset my password because Verizon suddenly had no record of me in the system .

I was at a loss for a while trying to figure out why I had lost access to even my own account until a couple of hours I later saw an email saying that my account was de-registered. So I reregistered.

We will try removing me as an  Account Manager again though and wait a few days before adding me back as an Account Manager. Thank you for the suggestion.

[vzw_customer_support]

jtbond2000, We understand how important it is to be able to manage your account online. When he registered you as an account manager, it should ask to confirm First and Last Name, mobile number and email address. There have been times where we have seen the incorrect number selected to be registered for an account manager and this would impact the abilities online to show as an account member vs. account manager. Can you have him check those login details and let us know if that helped?

-Andi

[DataJunkie]

I have the same problem.   My son-in-law added me as an account manager via the Verizon website because we live 300 miles away and this way our local Verizon could add us to their plan.  He confirmed that I was shown as account manager. 

After receiving new phones for my wife and me and porting our cell numbers to Verizon, I loaded the Verizon app on our phones, and it shows me as an account member.  I logged into my account with my personal computer and it also shows me as an account member.   

My local representative suggested I request to be added as account manager via the cell phone app so I did that.  My son-in-law received the request but was given an error message and to try later.  In the app on my phone it says the request is pending.   

I have chatted with Verizon support multiple times over the last two weeks and have spent over 8 hours with them with no results.  Most of the representatives fail to understand the issue telling me to either request to be added (which has been done) or have the owner add me (which has been done multiple times)  or just end the chat when I tell the representative he or she does not understand the problem.   

I finally talked to someone who seemed to understand the problem and got a system error so she unregistered my account.  There was no follow-up at all from Verizon.  Apparently the work process does not allow for that.  So I re-registered my account and I still show as an account member and the request as pending. 

Customer support is the worst I have ever had.  I see my only solution is to go back to AT&T. 

[vzw_customer_support]

Happy Tuesday! Being on top of your account is crucial, especially if you are looking to become an Account Manager.  The Account Owner can add you as an Account Manager by following the steps on these links:

My Verizon app: https://www.verizon.com/support/knowledge-base-205643/.

My Verizon website: https://www.verizon.com/support/knowledge-base-305621/.

~Gilbert

[SynthpopAddict]

Could be the Account Owner didn't add your email address or some other detail when they were trying to add you as an Account Manager.  The overseas call center folks probably can't do it because they don't own our accounts.

Hopefully the link below helps:

Add Account Manager 

[DataJunkie]

Thanks for the input SynthpopAddict.  We plan to visit during Thankgiving and I plan to watch while he removes me and adds me again. 

[enough3]

I have the same problem, my husband opened the account, added me as a manager years ago (though it NEVER WORKED) and now I have no control over my phone.  I have a My Verizon account for the phone number, seems to log it, but not as him, and he has no records of how he originally set it up, so now NO ONE can do anything with the phone.  it is absolutely crazy, he moved his phone years ago so he doesn't have a My Verizon account any longer (or at least doesn't know what it was) so I get the error that there is no way to do anything.  I just want a transfer pin to get the heck out of here!

[vzw_customer_support]

Happy Monday! Being on top of your account is vital, especially if you are managing your service. Verizon is here for you.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert