Account issues with no help

[lg690]

I have been trying to migrate my prepaid to post paid. I thought I had it completed on Friday after a 2 hour phone call. I ordered a Apple iPhone 14 Pro , Apple iPad (9th Generation) , and #applewatch. I confirmed with customer service on Sunday that everything was good to go. Then today I received an email it was canceled. I have been on the phone for 4 hours and multiple chats, not one person can tell why it was canceled or what is going on with my plan.  I'm so frustrated. @Verizon I expected better.  I need answers before I leave completely 

[vzw_customer_support]

Hey there! We're so sorry to heart about the trouble you've been experiencing with your order. Nto to fear, help is here! To begin, please send us a Private Note, so we can obtain more info about your order tonight! *Kris