Adding features to account without persons permission

[Mishie]

Is it illegal for Verizon to add a feature to a persons account without the persons permission? It happened to me tonight when I looked at my bill and it wasn't on there on my last bill

[rcschnoor]

Are you the only person on the account? Are you the only person with authority to make changes? What is the charge for? You don't give a whole lot of information.

[Mishie]

Yes I am there was a 30 dollar charge for my tablet that shouldn't be there. Verizon put it there without my permission because I didn't do it

[kaebfly]

Did you recently get this tablet? If so...are you sure this isn't the data charge that you have to have on the tablet line? If it's under a 2 year contract it has to have a line of data. If that's not what it is then what does the info for the feature say?

[rcschnoor]

Again, you don't give much information.

Is this a new tablet? Did you get the tablet for free when making a purchase? Are you aware that when you accept such a tablet, Verizon requires you to activate it on a line of service with a monthly fee for a specified period of time. If you fail to keep it active for this period of time, you would be liable for an ETF.

Did you simply purchase the tablet? With a plan.

If you would simply provide the information you have instead of having to ask you questions, it wouldn't take so long to get to the bottom of your problem.

[Mishie]

It's not under a 2 yr contract it's under the device payment plan and when I made a change to my account in Jan the rep told me I was only paying for the device payment.

[kaebfly]

Again...is the charge for a data plan? Did you not have data before? I believe you have to have a data plan while on a device payment plan also. Might be wrong about that though.

[rcschnoor]

Purchasing a tablet on a device payment plan still requires you to have an open line of service with data allowance on that tablet. You don't want a cellular plan and/or data cost, either purchase it at full retail up front or purchase a wifi model.

[vzw_customer_support]

We wan tot make sure your bill is correct. What feature was added? Do you have any Account Managers on your account?

CarleyR_VZW
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[Mishie]

Mobile broadband for my tablet go 30 bucks. I've been trying to get help from you guys to get rid of it the past few days with no help