I placed a order with Verizon on 08/23 where my bill was going to be lowered.
The next billing cycle comes and goes and my bill is unchanged.
I reach out and I am told that it is just a timing issue and rest assured that it will be resolved the following month.
I wait for the next bill and guess what still no change in my bill with the exception it increased in price by 10.00.
I reach out again and I am told that the order that I placed on 08/23 was out of date and those prices can not be corrected without going through a back office. I was talk to rest assured a ticket has been submitted and I should hear from them within a week. Now they did provide me with 2 months credit which was nice.
Once again my bill becomes available it is still not corrected. I get on with chat and I am told my ticket is still pending and nothing can be done to correct it. It they changed it today it will be 244.00 ???? WHAT!
So I am told rest assured it will get fixed but they can not provide me with any credits this month I have to wait until next bill.
What the ?? are you all doing? I have been with Verizon more than 10+ years and this is how they treat us?!
I have never been a big fan a Xfinity but this services has made me decide that I need to go somewhere else because Verizon can not honor their own prices.
Hello thank you for reaching out to us agb032076. We're sorry you're having issues with your bill, and want to help out. We will be sending you a private message to further assist.
~Ivone
I am unable to get the private message
Can you please resend?
The private messages are not coming through
We are truly sorry for the inconvenience. I'll be sending you a new Private Note, please let us know if you received it.
~Maria
Hello, agb0320, I'm very sorry, I am unable to reach out via Private Note. Please initiate a Private Note to us so we may further assist with your billing concern. You may also Contact Us: https://www.verizon.com/support/contact-us/ via another platform and we would be glad to help.
-Lauren
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