I couldn't find a way to leave a review, so I will leave this here. When my husband and I came to verizon to get our family plan with 4 lines set up, we thought we were all set! Well then, I started receiving almost a 250.00 + for my bill. I didn't think anything of it at first considering we got new phones (not the highest end phones but they weren't cheap. Turns out, I could of saved half the price on phones just by going literally anywhere else cause they are literally junk phones). After some time of paying these high end bills. I then decided to look into it. (Especially after friends urged me to look into it as my bill should NOT be that high.) Turns out, the agent who sold me these crummy phones, added a bunch of extra stuff to my phone bill, without my knowledge. I caller to sort it out and may have received a whopping 30 bucks back or whatever. Now, I received a notification that my bill went up 5.99. Now, I know 5.99 don't sound like much, but it's the principle and I don't want them to have any more of my money then I have to. So I chat in. Turns out, during my chat with an agent back in April, they added, without my consent a free trial of verizon cloud. They claimed I requested it via chat but I asked for proof and they couldn't provide me with any. I was obviously refunded the 6 bucks, but for real. This isn't right and others need to be aware of what's going on. Check your bills frequently people. Especially after you have an interaction with them.
This is the same type of issues we have been having with Verizon. In addition, when I call in and talk with a customer service person and they have agreed to take these charges off, they won't give me credit for more than a month, even if I find that several back bills have included this charge. Often the charges are not obvious when you notice your bill has gone up so it is time consuming to dig through all the different charges on the bill to figure out what has changed. I have called in several times to get these cancelled and credit applied to our account. This has not been successful in several situations and although I was told I would be credited and the subscription or service was being removed from our account, I would find it was billed again the next month when I checked. In one case, I failed to check the account, which was on auto pay, for three months and found that a service I had requested be removed had continued to be billed to the account ongoing throughout those three months. We are now in the process of checking out the plans available through other companies to see how costs and services compare now that most of the coverage for other companies is comparable.
I know how concerned I would be if I were still being billed after I had requested a service or subscription to be cancelled as well, Lucy502. I'm also sorry to learn that we've lost your preference, and I'd like to help turn this experience around. I'll need account access to take a look into your billing concerns, so please be on the lookout for a private message from me.
-Joseph
Start a new topic or ask questions in the open forum.
