Why all of a sudden do I have no service at home? 1x instead of 4LTE???? I've had verizon forever and never had this issue.
I have to go the back corner of my yard to get mms messages. My calls keep getting dropped
Oh no, so sorry to hear about the issues with service that you are experiencing at your home, jsinn619. I know just how vital it is to have service at all times and I'm happy to help turn this around. What's the zip code where you are having issues? What's the make and model of your phone? Do you know if other Verizon customers nearby to you are having issues as well?
Ryan_VZW
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21212
Thank you for that tidbit, jsinn619. I don't see any service trouble with abnormal signal or issues with calls or texts have been reported in 21212 over the past few days so I want to make sure we get all the pertinent details to restore your home's signal to what you've been used to in the past. What model phone do you see 1x on while you're at home? How far from your home do you need to get before you see 3G or 4G LTE reappear on the device? Have you tried anything simple, like restarting your phone, to refresh the network connection?
Thank you
JenniferH_VZW
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I I have a Samsung Galaxy S9 Plus. I have restarted my phone I have gone
into safe mode, I have deleted most 3rd party apps just in case. I did
everything I saw online to do except a factory reset
On Sun, Dec 16, 2018, 6:59 PM jenniferh_vzw <forums@verizonwireless.com
jsinn619, thanks for providing that information. Let's continue to work to get to the bottom of this for you. The next thing I want you to do is power off your device and temporarily remove your SIM. I have included a link on how. Leave your SIM out for about 30 seconds before placing back into your device and powering back on. Let me know if anything changes. If you are still having issues after that the next thing I want you to do is disable HD Voice temporarily to see if you notice a difference. I have included a link on how to do that as well. Let me know if these steps help.
remove SIM: https://www.verizonwireless.com/support/knowledge-base-216713/
disable HD Voice: https://www.verizonwireless.com/support/knowledge-base-216746/
JustinB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I’m in 21212 and having the same issue. This is not okay. I need cell service to work.
As a valued customer, your service concerns are our concerns too. We're sorry to hear that you're experiencing problems with your service in the 21212 zip code area. Although we do not see any reported service issues in and around your area at this time, our Network Team will continue digging deeper into this matter. Let's continue working together. To be sure we're on the right path to help you, which of your services are you experiencing problems with? (e.g., calls, texting, web browsing, etc.) Is this happening while you're indoors, outdoors, or both? Have there been any recent changes with your device? (e.g., software update, new apps downloaded, recent SIM Card change, etc.) If you haven't done so already, please try rebooting your phone.- RobertC_VZW
I have the same issue in my home and outside? I can’t make a call or the calls break up. All of a sudden? Ever since I became eligible for an upgrade??? My guess this is just a coincidence?? I have a Samsung SM-G930V. When I reboot the phone I get great signal for a little bit then it drop to one/ two bars? Now I might be ok with it being the phone except my work phone (Verizon) does the same thing and it’s an iPhone?
Ciego, our goal is for you to remain connected at all times. I understand you've experienced call issues at your home. To better assist you, how long have you been experiencing call issues? Are other services affected (text messages/data)? How far do you have to go before your service improves?
ChakiaH_VZW
I had this happen to me yesterday and missed a very important call. Being disabled this worries me. How do we contact our emergency staff if something happens. The least ver is on can do is issue a refund for the day. Where is the customer appreciation here???
We are sorry you feel this way. Being able to make important calls is vital. Did this issue only happen yesterday?JasonC_VZW
I live in a remote area but still always had service. Verizon told me there was some towers being worked on in the area but no 2 people at Verizon agreed to the issue despite the countless hours on the phone trying to get resolution. My husband lost a job offer. Verizon has since issued us a network extender and it's been restoring our service so far.
No service in area. I drove around town and there was no service.
Hello, and thank you for bringing your concern to our attention. I recognize the importance of working service, and I am motivated to help you in every way that I can. When did this issue start? Where are you currently located?
ChristianP_VZW
I have this issue as well..... in fact I just got a new phone and not sure I'd it is a coincidence but now have VERY limited service at home. My zip code is 18840. Can you help?
I'm in 28210. Both mine and my wife's phones have stopped working at our home yesterday morning. We're having to walk into the street or the back of our backyard to get calls to go through. Very frustrating.
jwbryan0126,
We want to make sure that any and all service concerns are addressed fully. The good news is that I am not seeing alerts of a service issue at this time. Are you still having the same issues?
ColinH_VZW
I expect my phone to work at all times, where I need it too, Btwhspva. I don't see other reports for 18840. Do you have home based Internet/WiFi? We do recommend that for an indoor solution.
How far do you, (your wife), have to travel from your home, to get better service?
VanessaS_VZW
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