On July 11th I ordered 2 new phones and was going to trade my old phones in. It said delivery date would be july 13th. So i waited n waited and no shipping information was ever sent to me. So i called and they said my phones were on back order. I waited again and got on the chat and called again both said the same thing again that it was on back order. So here it is 2 weeks later and still no phones but i did get an email from verizon saying my order was unsuccessful and it was canceled. But then the same day on my verizon app it says 1 of my phones shipped but has a zeropick as the tracking number this was july 21st. So I've called everyday to find out whats going on and each time i have got a different answer. The 23rd i was told zeropick means that UPS lost my package. So i said cancel everything i don't want any of it. But was told i can't cancel it not until UPS sends the phone/phones back to verizon. So i said how are they going to send them back if they are claiming they lost them? I am so frustrated with this experience. Once this is resolved if ever i think AT&T just got a new costumer because this is unexceptable
Hello. Thank you for bringing this to our attention today. We are here to help, and we will be sending you a Private Note shortly to get this resolved for you. *Bryan
Hey there, ChampaNova. Thank you for taking your time to reach out today. Don't worry, I am here to help, and get this resolved for you in a timely manner. Let's get into your account, so I can see what is going on with your orders.
Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth *Bryan
We want to ensure you get the support you need in a timely manner, ChampaNova. Please send us a Private Note, we will be standing by to help ensure you are able to get the support you need with your order concerns.