Been with Verizon before they were Verizon, Altell. 25 years. Been living in this current home for 3 years, off and on for many many hours trying to fix connection issues to no avail. Was promised a extender for me "being a loyal customer for decades" to not receive one, back on the phone again to be promised one again this Friday to get a note, "we found nothing wrong" there is no extender order in my account. I am not the only one my hubby struggles too. I pay ,$550 a month for 11 devices I'm ready to move on. Lip service is unreal, and fake
Hello, yoyoyomonica, we apprecaite your loyalty over the years and I'm sorry to hear you're running into service issues in your home area. So we can best assist, we will be reaching out via Private Note.
-Lauren
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