Another person using my email
visitor456
Enthusiast - Level 2

I have an ongoing issue with someone using my email address for their verizon account, and I would really appreciate some help in solving it. I get multiple emails from their account per day (because they also signed up for "Family Base," despite apparently being allergic to getting their own emails) and the occasional times I get a message that has an unsubscribe link, when I click on it it tells me that my email is not found. This is incredibly frustrating and I want it to stop.

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vzw_customer_support
Customer Service Rep

visitor456,
Let's get to the bottom of this and resolve this! Please accept my follow request, follow me and send me a direct message so I may further assist. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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khuang1
Newbie

Hi, I am also having the same issue where someone is using my email. I have called customer support, but they have been unable to resolve the issue.


I have also tried the "unsubscribed" button, but I continue to receive emails that are not meant for me.

Thank you.

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vzw_customer_support
Customer Service Rep

Let's get this email issue resolved pronto khuang1! Please follow me (I am now following you) and send me a direct message and I will make sure to have this issue corrected so that you no longer get emails intented for one our customers.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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wnba22
Newbie

I too am having this issue.  I have tried everything through Verizon and nothing seems to be working.  If you are able to help me out that would be wonderful.

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vzw_customer_support
Customer Service Rep

Help is here, wnba22! I can certainly assist you with that e-mail issue. In order for me to better assist, I would need additional information. I just sent you a follow request, please accept and follow back.  Then send me a private message with this information.

Thank you,

Lena_VZW
Follow us on Twitter @VZWSupport

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I also have this issue. I want my email removed from this other person's account.

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kh-taylarie
Khoros Partner
Khoros Partner

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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vzw_customer_support
Customer Service Rep

We will be happy to help correct this situation. We sent a Private Message to further assist you. ~Geo

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khuang1
Newbie

I have been working with Verizon Wireless Customer Support for the last 4 months, and I still continue to receive emails from an account I did not set up.

wnba22, are you still having the same problem?

I would appreciate it if there was someone more senior who can help with this problem. Thank you.

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vzw_customer_support
Customer Service Rep

Let's work get this resolved once and for all! I apologize for the inconvenience. In these situations we must work with the account holder that has added this invalid email to correct it. I am happy to make another attempt at contacting them to resolve this. Please accept my Direct Message to discuss further.


Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

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khuang1
Newbie

Hi, I'm not sure how to accept a direct message. But I can use this email

to respond.

On Mon, Oct 27, 2014 at 8:22 AM, Verizon Wireless Customer Support <

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tikibar1
Community Leader
Community Leader

Direct Messages will be found in your forum inbox, i.e., use the drop-down next to your user name at the top of the page to select Inbox & Activity, then on the left-hand side of the page, click Inbox.

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khuang1
Newbie

YaleK_VZW, you did not send me a direct message.

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