I will start by saying I have been a customer since the 1990's.
I tried calling the customer service line today to make a simple change to a plan. I called at 7am EST, 8am EST, 9am EST, 10am EST. I also requested a callback. Every single time it says your customer service centers are closed.
I swear if someone from verizon gets on here and asks me what number I was calling, I am switching providers - enough of the garbage.
I also tried the chat service and after an hour of saying the same thing over and over, I was told that it would be 5-7 business days to fix the issue.
This is completely unacceptable. If a real human being from verizon doesn't call me by 1pm EST time today, I am going somewhere else. I am using the services I pay a hefty penny for, and if they are unable to be rendered, then I have no other choices.
You have my number, figure it out