My husband and I switched from AT&T to come to Verizon and ever since we switch we continuously have issues . We are paying monthly for asurion and for what ? My husband phone is now broken and they keep denying his claim I knew better to just stick with apple care and really really we should of just stayed with AT&T asurion is no help over the phone either is Verizon when Iโve spent 3 hours in the store talking to a rep but now let me not pay my phone bill because they donโt want to fix my husband phone then weโll have a issue
@Shairac910 wrote: My husband and I switched from AT&T to come to Verizon and ever since we switch we continuously have issues . We are paying monthly for asurion and for what ? My husband phone is now broken and they keep denying his claim I knew better to just stick with apple care and really really we should of just stayed with AT&T asurion is no help over the phone either is Verizon when Iโve spent 3 hours in the store talking to a rep but now let me not pay my phone bill because they donโt want to fix my husband phone then weโll have a issue
Thanks for joining us, and I'm sorry there's been some trouble with getting a replacement. Asurion is our partner for device protection and replacement. They work with just about all the carriers. For sure we can work together to get a better idea of what's up, and find the best resolution. As part that, I'm sending a Private Message.
-John
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