I see other chats where others have had this exact same problem. Verizon’s system is not processing my AutoPay correctly. AutoPay from same bank works for many other bills. The Verizon site says my bill is paid, but there is no confirmation number and no money is drawn from my account.
I am now at risk of being ineligible for AutoPay and - importantly - the discount because VERIZON’s system is not working.
Customer support techs have been unable to help.
Verizon, please PM me ASAP to help resolve. Thank you.
Hello, vinnyspera, I'm sorry to hear you're running into an issue with Auto Pay. We can take a closer look to see what's going on. So we can better assist, we will be reaching out via Private Message.
-Lauren
Can you please restart a chat with me. The exact problem I said would happen in fact did. You should have that chat history.
Start a new topic or ask questions in the open forum.
