On 11/24/2017 I purchased 2 Samsung Galaxy J7v's from the Verizon store at 1920 S. Jefferson St. Perry, Florida. At the time of purchase I was informed that the phones were buy one and get one free. My issue is that I keep getting billed for two phones. Last month my bill reflected a credit for one of the phones and this month I am being billed once again. How can I get this issue resolved? The store is being no help at all. My brother in law had the same issue and one of his phones were credited the full amount. I have a receipt showing a rebate for one phone.
post a link to what YOUR contract. YOU should have that not me. Why would I, a regular customer like yourself, have access to YOUR contract?
I agree with your comments.
I have lost faith in a company that has allowed their employees this much latitude to get a sale! So much so, that i'll be selling my stock in the company today.
I just got off the phone with an agent, whom was very nice, and did as much research and detailed work as he could to find a way to help me, but there were no loop-holes out of the UNLIMITED fine print detail... even though the employee at the store lied to me!
I'll never do one of these rebate, trade-in to get the credit per month deals again. Last two times I did them, i had to fight them for SIX months to get the credits kicked in, this time, NO GO.
I will say one thing that was nice, they did give me $350 credit to my account.
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