Bad Service All Around
mowang
Enthusiast - Level 2

I have been a long time advocate and user of Verizon. But in the past 6 months to a year the cell service has deteriorated at my house.  Both my wife and I have the latest 5G phones. It is not unusual now to get messages  "that we are outside mobile networks". Our phones show one bar or a zero with a line through it. I have called Verizon for support. Very nice people. They have run tests and they see that we have poor service. Recently they referred our issue to the Verizon network technicians (Edited for Privacy). We got a form letter back telling us to do the same thing the advisor did (so disappointed) ... turn on wi-fi . So now to use Verizon we have to purchase internet service for access to their network. Lets be realistic. Second option we can purchase an extender to make it work. My bill just went up to force me to go to paperless, I purchased expensive phones and to use them I have to do things outside the norm to get service that are not required by other carriers.

There is one more option that the service advisor is working on... and if that fails... I will be jumping ship to another carrier.

Re: Bad Service All Around
vzw_customer_support
Customer Service Rep

Thank you so much for reaching out to us through this channel, we definitely dont want to see you go, allow me to review your account and check what was the resolution on your ticket and what options we have. 

>Fer

0 Likes
Re: Bad Service All Around
mowang
Enthusiast - Level 2

Still having trouble with service at home location. Call to see status of promised solution. I was told they did not send out equipment because my account did not qualify. That is what the associate said but she then had it cleared with support leader. She even said she would follow up with me to make sure it solved my problem. Can not tell how disappointed I am with that service. If I did not call back I would still be sitting here waiting.

The person I talk to on this call went off to see if there was something he could do... Call was placed on hold and after a few minutes another tech came on the line asking if she could help. She was having trouble with her headset... fumbled around with it for several minutes and then the call was dropped. Both persons had my number... no one called back.

I was not willing to call back... I hate going through the Verizon auto attendant.

Just more reason to shop else where

0 Likes
Re: Bad Service All Around
mowang
Enthusiast - Level 2

I received an email asking if the issue has been resolved. There was no option to reply. I sent an email back but it does not accept replies. So to answer the reply...  NO nothing has been done.

0 Likes
Re: Bad Service All Around
vzw_customer_support
Customer Service Rep

This truly saddens us to hear. Our team would value the chance to turn this outlook around, and make certain you are provided the needed resolution. 

Shoot a Private Message to us, so we can take a more in depth look into the service you are experiencing in home.

*Eli

0 Likes
Re: Bad Service All Around
mowang
Enthusiast - Level 2

What more do you need...  You have everything in this thread and it include a ticket number which points back to my account.

0 Likes
Re: Bad Service All Around
vzw_customer_support
Customer Service Rep

We just want to ensure the information regarding your account is shared in a Secure place!

*Aly

0 Likes