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Bad Signal and slow conection in South Florida
MauroCardenas
Newbie

I upgrade my phones to Iphone 13 from Iphone 11 because I thought having a 5G phone the signal will be much better but still the same low signal, call drops and hard to connect, some areas don't even connect.

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Re: Bad Signal and slow conection in South Florida
vzw_customer_support
Customer Support

We want to make sure you get the service you need, and want to properly investigate this issue. What is the zip code where you experience issues? ~Pam

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Re: Bad Signal and slow conection in South Florida
MauroCardenas
Newbie

33467 and 33401

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Re: Bad Signal and slow conection in South Florida
vzw_customer_support
Customer Support

Thanks for the info. No outages have been reported in those locations. Let's put on our miner hats and dig deeper. When did the issue start? What recent changes have you made? Aside from the calls, any other problems?  ~Gilbert

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