Been Getting Overcharged for 2 years with Verizon

[Eli_itsTaken2YearsToFixThisIssuse]

Hello,

I am reaching out regarding a persistent issue with my $800 trade-in credit that has been unresolved for the past two years. Here are the details:

I bought a phone through Verizon with a trade-in offer of an $800 credit. I received my new phone and traded in my old phone as per the requirements. During the 30-day window to return my old device, I received my first bill, which included the first installment of the 36-month credit for the trade-in.

Shortly after, I switched the number on the new phone to my primary number (which was originally associated with the phone I traded in). This caused a disruption in my billing, and I lost the credit cycle entirely. Since then, I have opened six separate tickets with different Verizon departments, but the issue remains unresolved.

I have attached my first and second bills to illustrate the problem, and despite multiple reassurances from Verizon representatives that the issue was fixed and would reflect in my billing after two to three months, this has never happened. It has been two years, and I have yet to receive the credit I was promised.

I am extremely frustrated with the lack of resolution and am considering further action if this matter is not addressed soon. 




Now the Broken BIll 



The same bill as above with the new number showing

[images removed for privacy per the Verizon Terms of Service]

[SynthpopAddict]

Here's what I think happened: Your original contract with the trade-in credits was attached to your first number only.  Contracts in progress cannot be transferred to another line (some other phone number), because I've seen this question asked before and the answer has always been "no".  So when you switched the new phone to a different number, it was considered breaking the contract and the credits then stopped.  Unfortunately, I don't think there is any way to get it back.  If someone at Verizon hasn't been telling you this, they were either afraid to do so, or else they were trained to not get you disappointed.