The tablet was free to purchase in exchange for a 2 year service contract. Learn and understand the various promotions for different products. You purchased it.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I am having the same situation with a mobile hotspot. I have talked to 6 different customer service people (store, Phone and chaat) ... and the service just gets worse with each connection to a service rep. I was told the device would save me money and be charged only when used as a hot spot. (My hotspot on my phone was costing me $10/mthly... the mobile hotspot that was supposed to save my money is costing me $18 -$22 mthly...and I can't get anyone at verizon to care. I talked to a rep three weeks ago who assured me the device and number would be removed from my account WITHOUT ANY CHARGE TO ME..and just got my April bill and was charged. JUST GIVE UP ON VERIZON WIRELESS. I had huge problem with Verizon Residential two years ago and when I talked with a supervisor about my frustration and thought I would be respected more with Comcast Infinity...he told me to move then... Which I did and I must admit, their customer service is so much better! Looks as if I will see if the credit is on my next bill ..if not , my only recourse is to give my business to a company that appreciates my business
We are here to help with any concerns you have about the tablet promotion. Allow us to gather a few more details to be on the same page. What is the model of the tablet you got as part of the promotion? Also, are you getting billed for the tablet cost or are you receiving a monthly bill for the tablet's service charge?
We would love to take a look at the details and iron this out.
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