I have endured some of the worst billing/customer service I have ever experienced. I have been a loyal customer for 5 years and I’m just about as frustrated as I can get. Currently I am being over charged for no apparent reason. I literally just got off the phone for almost 3 HOURS with customer service agents in various departments and got absolutely no where! This allowed me to actually look over my bill in detail which I never usually do. I have been gravely ill for over a month and have not really had the strength to deal with the time it takes to rectify the mistakes the system is making. I have went over every possible scenario with the agents regarding the incorrect charges to my account. I have used the numbers that my bill is supposed to be and the ones the agents give me and none of them add up to the fees that I’m being charged! I have even found shared account charges and I only have one device! While I’m viewing these charges on the app in bill detail, the agent is telling me no you don’t have that charge smh. Every auto text and billing info that I have access to simply contradicts one another and even the information that I’ve found on Verizon’s website. I have continually been told that my account will be investigated and that I will receive a call back. This is the second time I have experienced this and it seems to occur after every time that I purchase a new device. Please someone tell me how I can elevate this to the appropriate supervisory department. I have been a great customer and I truly don’t deserve these unethical business practices.
Hello, we want to make sure that your bill reflects what you expect every month, and we're sorry to read this has been going on! We are sending you a Private Note so we can better assist.
-Cait
@vzw_customer_support wrote:Hello, we want to make sure that your bill reflects what you expect every month, and we're sorry to read this has been going on! We are sending you a Private Note so we can better assist.
-Cait
Hello Cait
I have only just been able to respond to your private message due to ongoing illness I’ve been facing. Please view and respond as soon as possible. This has been overwhelming taxing for me coupled with the stress of being incredibly sick. I have experienced extreme unnecessary stress and wish to resolve this issue promptly.
Thank You,
Steven Luckett
I was sent a message this morning to authorize to authenticate my account with a link to review for correction. Somehow this response has been deleted. I have to go to the Dr I’m an hour but please resend the link so this issue can be addressed when I return home.
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