Billing
aschaber04
Newbie

I have tried for a week via chat, calling customer service, just to get a simple answer of why my bill increased.  I’ve gotten 3 separate answers by 3 different people.  Each promising to get back to me, and never do.  I’ve been a customer (retired employee as well) for 25 years, and not one person can help me.  They each just tried to upgrade my plan.  All I want is the rate I was promised and to upgrade my son’s damaged phone.  Why is it so difficult to find someone who can help?  

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1 Reply
vzw_customer_support
Customer Service Rep

Hello, aschaber04, we appreciate your loyalty over the last 25 years and want to ensure your billing questions are answered. So we can best assist, we will be reaching out via Private Message.

-Lauren

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