Billing
Rcroweatwitsend

How do I actually get a billing problem fixed. I’ve been on the phone countless times to get a reoccurring bundle removed from my account, only to be told it’s in the app. It isn’t in the app, and I even went to a Verizon store to show them it isn’t in the app. In fact if I selected it I would select to enroll in the bundle. The bundle is not on my add-ons!!  Yet, no one can find it in my bill and nobody can remove it from my account since last November!!!!

0 Likes
Re: Billing
vzw_customer_support
Customer Service Rep

I'm so sorry you had to reach out more than once, Rcroweatwitsend! I'm sure I can help you with the bundle you mentioned. I will send you a Private Note in addition to this reply, and we can go from there. Thank you! 

-Jordan

0 Likes
Re: Billing
nepick
Enthusiast - Level 2

Go to a Verizon store and get your account fixed in person. I had a billing problem that Verizon failed to fix for MONTHS -- I wasted HOURS on the phone. 

Verizon's phone customer service is BROKEN! They create "tickets" but no one ever follows up.

0 Likes