Billing
535dollars
Enthusiast - Level 2

How can I get a hold of someone at Verizon that will help me. I was over billed $535.61 by the Apple Valley Minnesota store. I just get run around every time I call every email every text message.

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Re: Billing
vzw_customer_support
Customer Service Rep

Hi, there! How have you been? We see you reached out a couple of days ago. We certainly don't want you to be overcharged for anything. Let us know if you still need assistance with this by sending us a DM. We're here 24/7. Thanks so much.

*Andrea

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Re: Billing
535dollars
Enthusiast - Level 2

 My latest correspondence has told me to kindly wait 10 to 12 days to see a possible resolve. I have twice sent my credit card information and my Verizon billing is plain to see. How can I get a hold of someone that will help me? Please please please please please help!

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Re: Billing
vzw_customer_support
Customer Service Rep

So we can be on the same page, what exactly was purchased at this store?

 

-Christopher

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Re: Billing Billed twice for one!
535dollars
Enthusiast - Level 2

On 9/26 the Apple Valley MN store charged me $535.61 twice for one Sony PS5. They charged my MasterCard once and they charged my Verizon account once. I have since returned to the store and gotten no help with this. I’ve left several messages for the store manager  Tim, he won’t return my calls. I made an appointment with him he canceled it. I need help, how can I get a hold of someone that will help me. Please help. Please help please help! How can I get a hold of someone that will help me? Please help!

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Re: Billing Billed twice for one!
vzw_customer_support
Customer Service Rep

Hello 535dollars. We're truly sorry to learn that you've had such an experience with your PS5 purchase being charged twice. Have you contacted your bank to inquire about the charge in question? You mentioned being charged on your Verizon account, have you received a bill that reflect these charges, yet? 

-Tanisha

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