Blacklisted by Verizon???
Zooman009
Newbie

I'm really not sure what to put in here...

I would also like to preface this with the fact that I'm actually a T-mobile customer.

I got an iPhone when I turned 14 and since then I have been unable to SMS message anyone on the Verizon network. I'm now 21 and it's been a big issue over the last 7 years. Luckily I have been able to message ios users because message runs over data rather than traditional SMS protocol. Generally, I have been able to use other messaging apps for group messages with Android users on the Verizon network.

It behaves awfully weird too. I can receive messages from Android Verizon users, but I can't send texts to them. I can. however, send images and videos to them. Because of this, I have been screenshotting and cropping many messages that I want to send to these people.

Also, this applies to LITERALLY ANYONE on the Verizon network. Including Xfinity mobile, Gabb wireless, and others like them.

Before you go crazy in the comments, here's what I've tried.

Talk to T-Mobile. It's probably their fault.
I have multiple times and all the way up to some of their top technical teams and according to all measurements they have made, my phone number is totally fine. They say it's Verizon's fault for blocking my phone number.

Talk to Verizon
I've talked to Verizon a couple of times and they said they couldn't do anything about it. They tried to deflect the blame, but I think I still believe that the blame rests in Verizon's hands.

Is it a problem with my phone?
It might have been, cause I've only had iPhones, but I managed to test that through using the T-Mobile DIGITS service which sends an SMS message as if it was a non-ios device. The Verizon users still didn't get my texts.


Conclusion
So. What do I think? I think that I probably got blacklisted on the Verizon network because the former user of my phone number was probably a bad actor.

Why do I think this? Cause I regularly receive many messages and calls intended for some random Chinese person that I've never met. Stuff about insurance, taxes, income, etc. I think that my phone number was recycled in the same way that most numbers are when the line is closed, but that the previous user got it blacklisted back before I got my phone in 2016.

I'm desperate guys... any insights or help would be appreciated.

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4 Replies
MorleyD
Newbie

I'm a Verizon user and have the same problem, with only one person. I can no longer text him individually. I can send images and if I send him a group text, he gets it.  When I try to just text him, I get "Failed to send." I don't get that when I send him an image. I only have one contact listing for him. I have also tried adding a "1" before his number and then removing it. Neither of which helped.  I've searched and found an old posting here that was locked, so I was glad to see this and will be following. This is an important business contact for me and would be enough to switch providers if I can't find a resolution.

I don't think, at least for me, that I was blacklisted, because this person also is a Verizon customer. I have checked the contact card several times, trying to change things, none of which worked. I even deleted his contact and made a new one....didn't work.

Thanks in advance.

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vzw_customer_support
Customer Service Rep

MorleyD, we want to do everything we can to help you with your text issues. We'll send you a Private Note so we can assist. 

~Jesse

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MorleyD
Newbie

Thank you!

I will await your private note.

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MorleyD
Newbie

I have the same issue but am a Verizon customer and so is the person I am trying to text. This is the ONLY text issue I have. I also have an issue trying to call my mother, I never get her voice mail and get a message saying the customer is not available (she's on my account). Both have iPhones, I have a Samsung S20 Ultra. I have no problems with my kids (iPhones) messages, etc. I have tried deleting the contact and adding it again. I have tried adding a "1", then I tried removing it. No help. This is a business contact that is very important and so much so that I might have to change providers (which would mean changing all of my family and mother and mother-in-law) which I would rather not do unless I have no other choice.

I think this happened after an update a while ago and I was hoping the next update would address it, but it hasn't.

Thanks in advance.

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