Blank Texts from Facebook and Instagram
Enthusiast - Level 2

When Facebook or Instagram sends a 6-digit login code via text the text I receive is blank.  I need the code for two factor authentication, so I am unable to log into Facebook or Instagram.

My phone is a brand new Samsung S22 plus.  I received and setup the phone on March 2, 2020.  All other texts I receive are fine, including 6-digit login codes from services like Gmail, Amazon, etc.



Re: Blank Texts from Facebook and Instagram
Customer Service Rep

We understand how important it is to get your accounts set up as soon as possible. You mentioned you are receiving other 6 code messages, which leads us to believe this is an issue with the specific accounts and not your actual device. Have you had a chance to reach out to Facebook or Instagram support for assistance?