Broken phone
EJL62858
Newbie

My phone fell into the water today and is not functional so I need to sign into the my Verizon app on my tablet but can't retrieve the code.

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Re: Broken phone
vzw_customer_support
Customer Service Rep

Oh no, we're sorry to read that your phone got damaged. As I depend on my phone on a daily basis, I know how important it is to have your phone up and running at all times. In this case, it is necessary to send a code to a line on the account to be able to verify your information. Could you tell us what change you were trying to make on your My Verizon account?

~Freddy

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Re: Broken phone
EJL62858
Newbie

Just trying to login so I will be able to check the options available to me to get my phone replaced or fixed.

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