CNAM Database
Forgiven89
Enthusiast - Level 1

We have 2 business numbers from a different carrier that display the wrong calling name when we call a Verizon customer. Because they show an incorrect CNAM our customers don't answer their phones. Our provider has updated the CNAM databases and other carriers show the correct calling name. We need Verizon to update their CNAM databases with the current one. Who do we need to contact to help us get this resolved?

Thank you

Re: CNAM Database
vzw_customer_support
Customer Service Rep

Thanks for contacting us! It will be a pleasure to provide the right information for this type of issue that you are going through.

 

Please, PN us for more assistance.
Remember that we are available 24/7.

>Tania

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Re: CNAM Database
ryansmith1
Enthusiast - Level 2

What is this method of contact?

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Re: CNAM Database
vzw_customer_support
Customer Service Rep

Upon looking at the information, I found the number 1-855-795-3309. I would recommend giving them a call and explaining the situation. 

~Ivone

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