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CNAM database
dbuschjr
Enthusiast - Level 2
‎04-08-2021 07:37 AM

A search of the community for CNAM shows a long-standing problem that is affecting people's businesses including mine. Any of Verizon's customers we call display the wrong caller ID name. We have updated the CNAM databases twice and a lookup shows the proper caller ID name, but Verizon Wireless still sends the wrong caller ID name to it's subscribers. This results in calls not being answered because they don't recognize the company name.

This is a SERIOUS issue that needs attention expeditiously.

2 people had this problem.
4 Replies
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Re: CNAM database
vzw_customer_support
Customer Service Rep
‎04-10-2021 07:43 AM

Caller ID issues are not what we want for you. Our goal is to point you in the right direction to fully address your concern. We recommend you contact the business team at 800-922-0204 to move forward with troubleshooting this concern. I hope this is beneficial. 

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Re: CNAM database
dbuschjr
Enthusiast - Level 2
‎04-12-2021 08:10 AM

So your response is to send me down the same rabbit hole that many others have been sent without resolution? Nice.

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Re: CNAM database
1DeeMal
Enthusiast - Level 2
‎03-21-2023 08:15 AM

Was your issue ever resolved? I am being sent down the rabbit hole as well with the same issue.

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Re: CNAM database
KH-OrnEsh
Moderator Emeritus
‎03-21-2023 08:25 AM

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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