CNAM from external carrier
ryansmith1
Enthusiast - Level 2

I have business numbers set up through Microsoft Teams Phone. CNAM has been set up for the company name and shows correctly on https://calleridtest.com/. I have a personal Verizon phone and the default City, State is still showing. I've also called the typical Verizon numbers for help and no one seems to even know what this is or which department to transfer to. Any help??

0 Likes
4 Replies
vzw_customer_support
Customer Service Rep

We're sorry for the issues you're encountering, ryansmith1. We would recommend contacting Microsoft Teams Phone since this would be out of our scope. 

~Ivone

0 Likes
ryansmith1
Enthusiast - Level 2

Hi Ivone, so you're saying that despite it showing correctly on calleridtest.com, it is still not showing to Verizon correctly? I have contacted the Teams Phone people who made sure it was set up properly and does show correctly on calleridtest but not on Verizon. Can you explain how Verizon gets the data and how it is transferred to the wireless customers?

0 Likes
vzw_customer_support
Customer Service Rep

You have a valid concern, and we'd like to assist and review your options a little closer. I'll be sending you a Private Note, so we can get started.

~Maria

0 Likes
vzw_customer_support
Customer Service Rep

Thank you for reaching out to us with your concerns. To better assist you, please tell us a little more. Is your service with us postpaid or prepaid? 

~Maria

0 Likes