Call back option stinks
windycity992
Enthusiast - Level 1

Set up a call back for customer service. Once I got the call back, I was put on hold for over 25 minutes and never spoke to anyone. What a waste of time. Does anyone have an email I can use to complain to corporate about this?

3 Replies
ColtonThomas01
Enthusiast - Level 1

I had the same thing happen.

0 Likes
9wood
Specialist - Level 2

Not aware of any email for complaint or customer service for that matter my experience is complaint go ignored

0 Likes
vzw_customer_support
Customer Service Rep

I can't apologize enough. Covid has messed everything up. We are still working on that feature. It's not perfected yet. I would like to help. Has your concern been addressed? VCarter_VZW

0 Likes